Automation, Vol. 7, Pages 21: Lived Experiences of Older Adults Before and After Riding Autonomous Shuttles

Automation doi: 10.3390/automation7010021

Authors:
Seung Woo Hwangbo
Sherrilene Classen
Sandra Winter

As the population ages, autonomous shuttles (AS) present a potential solution for older adults’ mobility needs. However, acceptance—often assessed through hypothetical scenarios rather than lived experience—remains a significant barrier. This study aimed to explore older adults’ perceptions of AS through pre- and post-exposure, and to examine how these experiences shape their AS acceptance within the Diffusion of Innovations (DOI) framework. Using existing qualitative data from pre- and post-exposure focus groups, with 32 older adults across Florida, we used hybrid thematic analysis, grounded in DOI theory. The results revealed that the technology’s ease of use, as experienced when riding the AS (Trialability), reduced initial concerns related to Complexity. While participants acknowledged the Relative Advantage of AS in enhancing their mobility and safety, their acceptance was conditional upon addressing the AS’s slow speed and abrupt braking. Acceptance was also contingent upon Compatibility with personal lifestyles and the establishment of clear AS Regulations, to build trust. The findings indicate that for older adults, AS acceptance is a dynamic process where direct exposure is essential for overcoming initial concerns. However, widespread adoption will ultimately be influenced by AS performance, seamless integration of AS into their daily lives, and a robust regulatory framework.

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Seung Woo Hwangbo www.mdpi.com